Terms of service
Last updated: July 2026
Welcome to PetZephoria. These Terms of Service ("Terms") govern your use of our website located at petzephoria.com and any purchases made through our online store.
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.
1. About PetZephoria
PetZephoria is an online retailer specializing in pet oral care products designed to help support healthier smiles and overall wellbeing for dogs and cats.
2. Eligibility
By using our website, you confirm that you:
- Are at least 18 years old or have permission from a parent or legal guardian.
- Are legally able to enter into a binding agreement.
- Will provide accurate and complete information when placing an order.
3. Products
We strive to ensure all product descriptions, images, pricing, and availability are accurate.
However, we do not guarantee that all information is completely free from errors. We reserve the right to correct inaccuracies, update information, or discontinue products at any time without prior notice.
Product images are provided for illustrative purposes. Actual packaging or appearance may vary slightly from what is displayed.
4. Pricing
All prices displayed on our website are shown in United States Dollars (USD) unless otherwise stated.
Prices are subject to change without notice.
Applicable taxes and shipping charges will be calculated during checkout where required.
5. Orders
After placing an order, you'll receive an email confirming that we have received it.
This confirmation does not guarantee acceptance of your order.
We reserve the right to:
- Decline or cancel any order.
- Limit quantities purchased.
- Cancel orders suspected of fraud or unauthorized activity.
- Refuse service where permitted by applicable law.
If your order is cancelled after payment has been received, you'll receive a full refund.
6. Payment
Payments are processed securely through trusted third-party payment providers, including Shopify Payments and PayPal.
PetZephoria does not store your complete credit or debit card information.
7. Shipping
Shipping times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other circumstances beyond our control.
Please refer to our Shipping Policy for complete shipping information.
8. Returns and Refunds
Our return and refund process is outlined in our Refund & Return Policy.
By placing an order, you acknowledge and agree to those terms.
9. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Branding
- Text
- Images
- Graphics
- Product descriptions
- Website design
is the property of PetZephoria or its licensors and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use our content without prior written permission.
10. Acceptable Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt to gain unauthorized access to our systems.
- Interfere with the operation or security of the website.
- Upload malicious software or harmful code.
- Engage in fraudulent activity.
11. Limitation of Liability
To the fullest extent permitted by law, PetZephoria shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.
Nothing in these Terms limits any consumer rights that cannot legally be excluded under applicable law.
12. Product Information
Our products are intended to support your pet's oral hygiene as directed.
They are not intended to diagnose, treat, cure, or prevent any disease, nor are they a substitute for professional veterinary advice.
If your pet has ongoing dental concerns or medical conditions, we recommend consulting a licensed veterinarian.
13. Third-Party Links
Our website may include links to third-party websites for your convenience.
PetZephoria is not responsible for the content, security, or privacy practices of external websites.
14. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
15. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will become effective upon publication on this page with an updated "Last updated" date.
Your continued use of the website after changes are published constitutes acceptance of the revised Terms.
16. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws applicable to the jurisdiction in which PetZephoria operates, without affecting any consumer rights that apply under the laws of your country of residence.
17. Contact Us
If you have any questions regarding these Terms of Service, please contact us:
PetZephoria
Our support team aims to respond within 24–48 business hours.