Shipping policy
Last updated: July 2026
At PetZephoria, we're committed to getting your pet's oral care products to you as quickly and safely as possible. We work with trusted fulfillment partners to ensure every order is carefully prepared and shipped.
Shipping Destinations
We currently ship to:
- United States
- Singapore
- The Netherlands
- United Arab Emirates (UAE)
We're continually expanding our shipping network and look forward to serving additional countries in the future.
Processing Time
Orders are typically processed within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will begin processing on the next business day.
Estimated Delivery Times
Delivery times vary depending on your location and shipping carrier.
| Destination | Estimated Delivery |
|---|---|
| United States | 5–10 business days |
| Singapore | 5–10 business days |
| Netherlands | 7–12 business days |
| United Arab Emirates | 7–12 business days |
Please note that these are estimated delivery times and may occasionally vary due to customs processing, weather conditions, carrier delays, or periods of high shipping demand.
Shipping Costs
We offer:
Free standard shipping on orders over USD $20.
Shipping costs for orders below this amount are calculated during checkout based on the delivery destination.
Order Tracking
Once your order has been shipped, you'll receive a shipping confirmation email containing tracking information (where available).
Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your order.
PetZephoria cannot guarantee replacements or refunds for orders shipped to an incorrect address provided during checkout.
If you notice an error, please contact us immediately at hello@petzephoria.com. If your order has not yet been processed, we'll do our best to update your shipping information.
Lost or Delayed Shipments
If your package appears delayed beyond the estimated delivery window, please contact us.
We'll work with the shipping carrier and our fulfillment partners to investigate and help resolve the issue as quickly as possible.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or other local fees imposed by your country's customs authorities.
These charges are the responsibility of the customer and are not included in the purchase price unless stated otherwise during checkout.
Questions?
If you have any questions about your order or shipping, we're here to help.
Our support team aims to respond within 24–48 business hours.
While we strive to meet our estimated delivery times, we recommend ordering before your pet runs out of oral care products to ensure continuity of their dental care routine.