Privacy policy
Last updated: July 2026
At PetZephoria, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or make a purchase.
By using petzephoria.com, you agree to the practices described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect information including:
Personal Information
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely by our payment providers)
- Order history
Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral source
- Cookies and similar technologies
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and shipping updates
- Improve our website and services
- Detect and prevent fraud
- Respond to inquiries
- Comply with legal obligations
With your permission, we may also send promotional emails about new products, special offers, and updates. You may unsubscribe at any time.
Payment Information
Payments made through our website are securely processed by trusted third-party payment providers, including Shopify Payments and PayPal.
PetZephoria does not store your full credit or debit card details on our servers.
Cookies
Our website uses cookies and similar technologies to:
- Keep your shopping cart active
- Remember your preferences
- Improve website performance
- Analyze website traffic
- Personalize your shopping experience
You can control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
Analytics
We may use website analytics tools to better understand how visitors interact with our website.
These tools help us improve our products, services, and customer experience by collecting anonymous usage information.
Sharing Your Information
We only share your information when necessary to operate our business, including with:
- Shopify
- Payment processors
- Shipping and fulfillment partners
- Website hosting providers
- Analytics providers
- Government or legal authorities when required by law
We do not sell your personal information to third parties.
Data Security
We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.
While no method of internet transmission is completely secure, we continually work to safeguard your information using industry-standard security practices.
International Customers
As we ship internationally, your information may be processed or transferred to countries outside your country of residence as necessary to fulfill your order.
We take appropriate steps to ensure your information remains protected in accordance with applicable privacy laws.
Your Rights
Depending on where you live, you may have rights regarding your personal information, including the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Object to certain processing activities
To exercise these rights, please contact us using the information below.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of external websites and encourage you to review their privacy policies separately.
Children's Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or website functionality.
Any updates will be posted on this page with the revised "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
PetZephoria
We aim to respond to all privacy-related inquiries within 24–48 business hours.