Refund policy
Last updated: July 2026
At PetZephoria, your satisfaction is important to us. We want you and your pets to feel confident when shopping with us. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We accept returns within 30 days of the delivery date.
To be eligible for a return, items must:
- Be unused and in their original condition.
- Be in their original packaging.
- Not show signs of use, damage, or misuse.
- Include any accessories or documentation that came with the product.
Unfortunately, we cannot accept returns requested more than 30 days after delivery.
Change-of-Mind Returns
Changed your mind? No problem.
We accept change-of-mind returns provided the item:
- Is unused.
- Is unopened.
- Is in its original packaging.
- Meets our return eligibility requirements.
Please note that customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Damaged, Defective or Incorrect Items
If your order arrives:
- Damaged
- Defective
- Incorrect
- Missing items
Please contact us within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Our team will review your request and work with you to provide an appropriate solution, which may include a replacement, refund, or other resolution.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
If your refund is approved:
- Refunds will be issued to your original payment method.
- Processing times may vary depending on your payment provider.
- Most refunds appear within 5–10 business days after approval.
Original shipping charges are generally non-refundable unless the return is due to our error.
Exchanges
If you received a damaged, defective, or incorrect item, we'll gladly assist with a replacement where available.
If a replacement is unavailable, we'll work with you to find another suitable solution, including a refund where appropriate.
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns for products that have been:
- Opened
- Used
- Altered
- Damaged after delivery due to customer misuse
Gift cards (if offered in the future) are also non-refundable.
Order Cancellations
If you need to cancel your order, please contact us as soon as possible.
Orders may only be cancelled before they have entered processing or shipment.
Once an order has been processed or shipped, it cannot be cancelled and must instead follow our return process.
Return Shipping
If your return is approved, we'll provide instructions on how to return your item.
Please do not send products back without first contacting our support team, as this may delay the processing of your return.
Need Assistance?
If you have any questions about returns or refunds, we're happy to help.
Email: hello@petzephoria.com
Our customer support team aims to respond within 24–48 business hours.
Our goal is to make every shopping experience a positive one for both you and your pet. If something isn't right, we'll work with you to find a fair and timely solution.